Related skills
crm hubspot data analysis renewals enterprise accounts📋 Description
- Own a portfolio of high-value enterprise accounts as primary relationship holder.
- Build senior stakeholder relationships, including C-suite and procurement.
- Lead Executive Business Reviews (EBRs) and strategic planning with customers.
- Develop account success plans aligned to customer objectives and MyPass outcomes.
- Own renewals; drive timely renewals, minimise churn; identify expansion opportunities.
- Mentor Cebu-based CSMs and drive platform adoption across enterprise accounts.
🎯 Requirements
- 5+ years in enterprise customer success, strategic account management, or SaaS/tech consulting.
- Demonstrated ability to manage a portfolio of high-value enterprise accounts with C-suite engagement.
- Proven experience in complex multi-year renewals and commercial negotiations.
- Experience providing informal leadership, mentoring, or functional direction to team members.
- Background in regulated industries (mining, construction, energy, infrastructure) is an advantage.
- Strong commercial acumen; able to speak to ROI, NRR, and business value.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!