Related skills
product management customer success program management product marketing saas📋 Description
- Own customer adoption strategy and maturity frameworks.
- Define adoption metrics using product usage data.
- Collaborate with Data Science on predictive churn insights.
- Design and scale adoption programs, playbooks, and AI tools.
- Align product capabilities to adoption paths and launch frameworks.
- Enable CS teams with scalable adoption assets for enterprise accounts.
🎯 Requirements
- 10+ years in Customer Success, Product or Marketing in SaaS.
- 5+ years of program management experience.
- Bachelor's degree; MBA preferred.
- Willing to travel periodically for onsites.
- Hands-on with churn mitigation playbooks and metrics.
- Experience designing post-sales processes and renewal alignment.
🎁 Benefits
- Employer subsidized medical, vision, and dental coverage.
- 401k match up to 50% of contributions up to 6%.
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program and Sick Time Off.
- Teleworking options from any registered location in the US.
- Up to 24 weeks of Parental Leave.
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