Senior Principal Customer Advocate Manager

📋 Description

• Build and nurture relationships with customer stakeholders at all levels.
• Partner with customers, internal teams, and SIs to deliver applications.
• Educate customers on Unqork features and updates regularly.
• Develop and refine a customer advocacy strategy aligned with Unqork's goals.
• Provide post-go-live support with regular check-ins and QBRs.
• Track health metrics to drive strategy.

🎯 Requirements

• 5-7+ years in a customer-facing SaaS role, ideally in growth-stage.
• Proven expertise in client relationships, technical delivery, and product management; metrics-driven.
• Track record of building C-level relationships is a plus.
• Technical aptitude and desire to master Unqork; LCNC experience a plus.
• Strategic thinker with a solution-oriented approach; proven CS plans with steps.
• Cross-functional collaboration and voice of the customer.
• Exceptional communication, organizational, interpersonal, and presentation skills; multitask.

🎁 Benefits

• Remote-first, work from home.
• Unlimited PTO.
• Student loan payback program.
• 100% employer-covered medical, dental, and vision for you and dependents.
• Flexible Spending Account (FSA).
• Monthly stipend toward WFH setup and development.