Related skills
rest apis apis saml openid connect postman📋 Description
- Provide timely, accurate support to Premium and Enterprise customers via email, phone, chat, and video.
- Own Premium support cases from intake to closure, including investigation and follow-through.
- Provide clear workarounds and status updates during escalations.
- Troubleshoot advanced issues across product behavior, workflows, APIs, integrations and authentication.
- AdvisoPremium Support customers on product features and usage.
- Support the wider Customer Support team during lower Premium demand.
🎯 Requirements
- Experience in customer-facing SaaS support, ideally Premium/Enterprise globally.
- Strong troubleshooting across product behavior, workflows, authentication, permissions, APIs, integrations.
- Confident handling of issues end-to-end from triage to resolution.
- Strong English communication; other languages are a plus.
- Ability to explain product functionality and workarounds clearly to technical and non-technical audiences.
- Familiar with REST APIs and Postman.
🎁 Benefits
- Diverse, globally distributed team across 90+ nationalities.
- Open communication and regular feedback culture.
- Hybrid work with flexible hours.
- Virtual Shares program giving ownership in growth.
- Regular in-person team events.
- Monthly Hack Fridays for project work.
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