Related skills
open source customer success saas apis leadership📋 Description
- Lead the regional professional services team to drive prescriptive outcomes for Kong customers.
- Drive adoption, satisfaction, and expansion across the install base; grow the team.
- Serve as primary professional services contact and ambassador for customers.
- Coordinate with Sales, Pre-Sales, CS, Product, Eng, Finance, RevOps.
- Help customers modernize IT to embrace Cloud Native development.
- Achieve PS bookings, utilization, revenue growth, and satisfaction.
🎯 Requirements
- Strong PS leadership in API/Open Source space.
- Experience delivering enterprise IT services across a multi-million-dollar portfolio.
- Experience building remote PS teams; career growth, performance, and resource management.
- Excellent customer-facing skills; communicate with executives and stakeholders.
- Ability to build relationships internally and externally.
- Exceptional organizational and change management skills; manage competing needs.
🎁 Benefits
- Lead and scale Kong's regional Professional Services team.
- Collaborate with Product, Engineering, Sales, and Exec leadership.
- Remote-friendly role with global impact and growth opportunities.
- Work in a fast-growing SaaS environment shaping customer outcomes.
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