Related skills
looker salesforce sql intercom tableau📋 Description
- Analyze and implement new processes for operational excellence in Account Management and CX.
- Expand and improve scalable, repeatable processes; contribute to strategy.
- Lead cross-functional projects that impact Net Dollar Retention.
- Own CX & AM tech stack (CRM, Salesforce, WFM) and drive workflow improvements.
- Set and report on expansion, retention, CSAT, and product adoption goals.
- Align CX, AM, Sales, Marketing, and Finance.
🎯 Requirements
- 4+ years delivering operational excellence via process and tech optimization in SaaS.
- Experience in Customer/Revenue operations or Strategy & Ops or tech consulting.
- Creative problem-solver and project manager balancing multiple priorities.
- Functions independently with accountability in a fast-paced environment.
- Data-driven with strong reporting skills.
- Ability to translate data analyses into actionable messages and decisions.
🎁 Benefits
- Stock options and annual bonuses.
- Medical, dental, vision, disability, life insurance, FSA and 401k.
- 13.34 hours PTO per month, 6 self-care days, birthday PTO, 12 holidays.
- Equal opportunity employer.
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