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crm ai rest apis genai ccaas📋 Description
- Proactively identify customer tech needs and objections to drive new sales.
- Master the NICE software portfolio to meet customer goals.
- Evaluate technical sustainability of new sales opportunities or RFPs.
- Facilitate smooth transition from pre-sales to implementation with knowledge transfer.
- Protect NICE from high-risk, low-value opportunities.
- Support Sales with business discussions, technical presentations, and product demos.
🎯 Requirements
- Bachelor's degree in CS/IT/Info Systems or related field (or equivalent).
- Strong background in GenAI-powered Virtual Agent, Agent Assist, Knowledge Management.
- Knowledge of CCaaS omni-channel, ACD/Dialer, IVR, CRM use-cases.
- Deep knowledge of contact center operations: WFM, QA, Analytics, RPA, VoC.
- 12+ years of pre-sales experience.
- Experience with programming or scripting languages such as JavaScript or Python and REST APIs.
🎁 Benefits
- Join a growing, global company with career opportunities across roles and locations.
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
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