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ai rest apis genai webrtc ccaas📋 Description
- Proactively identify customer tech needs to drive new sales and expansion.
- Learn NICE software portfolio to apply tech for customer goals.
- Evaluate technical viability and ensure timely delivery commitments.
- Facilitate smooth transition from pre-sales to implementation with knowledge transfer.
- Map customer requirements to value-driven technical solutions.
🎯 Requirements
- Bachelor's degree in CS/IT/related field or equivalent.
- 12+ years of pre-sales experience.
- Strong background in GenAI-powered Virtual Agent, Agent Assist, Knowledge Management.
- Knowledge of CCaaS Omni-channel, ACD/Dialer, IVR, CRM capabilities.
- Basic knowledge of IP telephony, SIP trunk, WebRTC; cloud security.
- JavaScript or Python proficiency with REST APIs; strong communication.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 remote weekly.
- Global, fast-paced environment with growth across roles.
- Internal career opportunities across multiple roles, disciplines, and locations.
- Work with market-leading AI and cloud contact center platform.
- Equal opportunity employer; commitment to diversity.
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