Senior platform Support Engineer

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

azure java aws mysql kubernetes

๐Ÿ“‹ Description

  • Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).
  • Analyze app and DB performance issues; root-cause analysis and fixes (Java, Grails, Hibernate).
  • Oversee monitoring of SaaS apps and infra (Kubernetes on AWS/Azure, VPNs, Elastic Search, MySQL).
  • Strong understanding of DNS, IP addressing, Networking, and LDAP.
  • Participate in on-call escalations; provide guidance during incidents.
  • Proactively communicate with customers on technical issues.

๐ŸŽฏ Requirements

  • Bachelor's degree in Computer Science, IT, Engineering, or related field.
  • 5+ years IT/Cloud ops and app support (Java) with AWS and Azure.
  • Strong Java/Grails/Hibernate experience and production performance analysis.
  • Solid Kubernetes/containerization experience; 24/7 ops mindset.
  • Experience with ITSM (FreshService) and incident management.
  • Excellent problem-solving and communication; SaaS experience a plus.

๐ŸŽ Benefits

  • Equal opportunity employer; all qualified applicants considered.
  • Growth opportunities in a high-growth PaaS company.
  • We may use AI tools to support parts of the hiring process.
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