Related skills
customer success hris contractor management global payroll eor📋 Description
- Develop deep understanding of Remote Payroll and HR product(s) and services.
- Own the full customer journey and grow them into long-term payroll partners.
- Maintain long-term customer relationships, ensuring success and satisfaction.
- Identify upsell and cross-sell opportunities within payroll products and services.
- Monitor customer health, prevent churn, and manage escalations related to payroll issues.
- Gather customer feedback and share with Product, Sales, Operations, Finance and Legal teams.
🎯 Requirements
- Extensive CSM/account management in international Payroll/HR tech, incl Global Payroll & HRIS.
- Solid knowledge of Global Payroll and HR Tech software and tools.
- Experience leading cross-department programs and managing multiple complex projects.
- Proven track record of onboarding, growing and retaining customers.
- Ability to identify and engage stakeholders across levels.
- Excellent communication to convey ideas clearly and influence stakeholders.
🎁 Benefits
- work from anywhere
- flexible paid time off
- flexible working hours
- 16 weeks paid parental leave
- stock options
- learning budget
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