Related skills
account management customer success stakeholder management payroll hris📋 Description
- Develop deep understanding of Remote Payroll and HR products
- Own the customer journey and grow them into long-term payroll partners
- Manage long-term relationships and ensure payroll customer success
- Own client retention and expansion within payroll products and services
- Identify upsell and cross-sell opportunities for payroll features
- Monitor customer health and resolve payroll-related issues
🎯 Requirements
- Extensive expertise in CSM or account management in international Payroll/HR tech
- Solid knowledge of Global Payroll and HR Tech software/tools
- Experience coordinating cross-department programs and stakeholders
- Proven onboarding, growing, retaining and developing customers
- Ability to engage and build relationships with key stakeholders at all levels
- Excellent verbal and written communication and presentation skills
- Proactive ownership to drive complex HR/Payroll projects
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
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