Related skills
onboarding stakeholder management hris contractor management global payroll📋 Description
- Develop deep understanding and expertise for Remote Payroll and HR product(s)
- Own the entire customer journey and grow customers into long-term payroll partners
- Manage long-term customer relationships to ensure payroll success
- Own retention & expansion within payroll product and services
- Identify upsell opportunities and promote payroll features (EOR, Contractor Management, HRIS)
- Monitor complaints and resolve payroll-related issues
🎯 Requirements
- Extensive CSM/account management experience in international Payroll/HR tech, Global Payroll/HRIS
- Strong knowledge of Global Payroll and HR Tech software/tools and the global HR tech landscape
- Experience overseeing cross-department programs with strong multitasking and stakeholder management
- Proven onboarding, growing, retaining and developing customers
- Ability to identify and engage key stakeholders across levels
- Excellent communication and presentation skills to influence stakeholders
🎁 Benefits
- work from anywhere
- flexible paid time off
- flexible working hours
- 16 weeks paid parental leave
- mental health support services
- stock options
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