Senior Payroll Customer Success Manager - AMER

📋 Description

• Develop deep understanding of Remote Payroll and HR products and services.
• Own the entire customer journey and grow partners with payroll focus.
• Manage long-term customer relationships to ensure payroll success.
• Own client retention and expansion within payroll products and services.
• Identify upsell opportunities and promote payroll features (EOR, Contractor Management, HRIS).
• Monitor customer complaints and resolve payroll product concerns.

🎯 Requirements

• Extensive CSM/account mgmt exp in international Payroll/HR tech, Global Payroll and HRIS.
• Solid knowledge of Global Payroll and HR Tech software/tools.
• Experience leading cross-department programs; strong organizational skills.
• Proven onboarding, growth, retention and development of customers.
• Ability to identify and engage key stakeholders across organizational levels.
• Excellent verbal and written communication and presentation skills.

🎁 Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options