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customer success payroll hris global payroll eor📋 Description
- Develop deep understanding of Remote Payroll and HR product(s) and services
- Own the entire customer journey with focus on payroll services
- Manage long-term customer relationships to ensure payroll success
- Own retention and expansion within payroll products
- Identify upsell/cross-sell opportunities; promote payroll features like EOR/HRIS
- Monitor customer issues and resolve payroll-related issues
🎯 Requirements
- CSM or account management in international Payroll/HR tech, Global Payroll/HRIS
- Solid knowledge of Global Payroll and HR Tech software/tools with global HR Tech environment
- Experienced in overseeing cross-department programs and stakeholder management
- Onboarding, growing, retaining and developing customers
- Identify, engage, and build relationships with stakeholders across levels
- Excellent verbal and written communication and ability to influence
🎁 Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (async)
- 16 weeks paid parental leave
- stock options
- learning budget
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