Related skills
customer success payroll hris contractor management global payroll📋 Description
- Develop deep expertise in Remote Payroll and HR products/services.
- Own the full customer journey; grow partners around payroll services.
- Manage long-term relationships to ensure payroll customer success.
- Own retention and expansion within payroll products; spot upsell opportunities.
- Monitor health, handle escalations, and resolve payroll issues.
- Collaborate with Payroll/Product/Sales to set expectations and educate customers.
🎯 Requirements
- Extensive experience in CSM/account management in international payroll/HR tech.
- Global Payroll and HR Tech software knowledge; HR tech landscape.
- Experience leading cross-department programs; strong project management.
- Proven onboarding, growth, retention, and development of customers.
- Ability to engage stakeholders at multiple levels across organizations.
- Excellent verbal and written communication and presentations.
- Proactive ownership; drive payroll projects with minimal supervision.
- Bonus: understanding of remote work and global organizations.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Stock options
- Learning budget
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to HR & People Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!