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saas vendor management embedded payments automation agentic ai📋 Description
- Manage end-to-end merchant onboarding with payments partner.
- Escalate complex cases; identify themes; implement fixes.
- Build operational automations using agentic AI.
- Create playbooks and docs for routine payment questions.
- Oversee fintech partner workflows and SLAs.
- Track payments metrics and report progress against revenue.
🎯 Requirements
- 4+ years in SaaS operations, payments, or fintech.
- Familiar with payments economics; embedded payments/PayFac.
- Proven process builder; scalable workflows and playbooks.
- Experience managing vendor/partner workflows and SLAs.
- Comfort with spreadsheets; monitor KPIs and unit economics.
- Hands-on agentic AI workflow experience.
🎁 Benefits
- Excellent health coverage; 95% premiums paid.
- 401k match up to 4%.
- 20 PTO days, sick time, holidays.
- Annual international retreat.
- Life insurance, AD&D, disability coverage.
- Professional development stipend; sabbatical at 5 years.
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