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customer success partnerships saas project management implementation📋 Description
- Serve as primary contact and advocate for partners after the sales phase.
- Define and execute the partner operating strategy across lifecycle.
- Collaborate cross-functionally with Implementation, CS, and Partner Ops.
- Coordinate with clinical, ops, and tech teams to select and integrate partners.
- Serve as SME for Partner Success; help build partnerships and business cases.
- Create processes, docs, and training to enable CS to support clients via partners.
🎯 Requirements
- 5+ years in healthcare partnerships, healthcare consulting, or SaaS customer success.
- Strong project management skills; manages multiple concurrent implementations and initiatives.
- Think strategically and systemically while executing methodically.
- Must have: experience in customer success management, implementation, or consulting.
- Entrepreneurial with ability to design plans with thorough documentation and flexibility.
- Proactive, accountable, and detail-oriented with strategic problem-solving.
🎁 Benefits
- Comprehensive health, dental and vision insurance
- Life and AD&D Insurance
- Financial advisory services
- Health Savings Account
- Equity shares
- Flexible working hours
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