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azure ai prompt engineering rest zendesk📋 Description
- Own end-to-end health, stability, and scalability of ops systems and internal tools
- Manage Zendesk ticketing ecosystem with workflows, integrations, and automation
- Design automated, self-service AI-powered solutions to reduce manual effort
- Plan and execute work in two-week sprints, balancing reliability with improvement
- Design and maintain integrations for Operations and CX teams
- Ensure internal tools are reliable, observable, secure, and monitored
🎯 Requirements
- AI & Prompt Engineering: use AI tools and LLMs to automate tasks and enhance solution quality; craft prompts and integrate AI outputs into workflows
- Azure Platform Expertise: Function Apps, Automation Accounts, Logic Apps, Azure DevOps
- API Integration: REST APIs to connect disparate systems
- Agile & Operations: experience with Zendesk and delivering work through structured sprints
- Business Translation: translate high-level business requirements into technical design
- Problem Solving: strong analytical skills with troubleshooting
🎁 Benefits
- The Payoneer Ways of Working
- Learning what they need and creating what will help them go further
- Do it. Own it. Be accountable.
- Continuously improve; higher standard than last
- Build each other up; helping each other grow
- We are committed to providing a diverse and inclusive workplace; equal opportunity employer
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