Related skills
team management analytics capacity planning telemedicine data modelling📋 Description
- Deliver recurring service performance reporting and KPI variance root causes.
- Scope and lead improvement initiatives with clear success criteria and updates.
- Lead and develop teams managing prescribing and monitor service performance.
- Analyze data to generate insights and advise leadership.
- Own service delivery and SLA achievement across workstreams.
- Maintain capacity plans and resource models aligned to forecasts.
🎯 Requirements
- 5+ years in operations or management consultancy; 2+ years managing a team.
- Experience in telemedicine.
- Proven track record managing complex ops and achieving targets.
- Strong problem-solving under pressure.
- Deep understanding of operational processes and performance management.
- Advanced data modelling, analytics and reporting skills.
🎁 Benefits
- 12 days PTO plus 6 days paid holidays.
- Paid sick time off and floating holidays.
- Private medical insurance with United Healthcare.
- Dental and Vision care coverage with Guardian.
- Enhanced parental leave.
- 3% employer retirement match through Guideline 401(k).
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