Senior Operations Manager, Auto

Added
1 hour ago
Type
Full time
Salary
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Related skills

onboarding cross-functional collaboration operations automation

πŸ“‹ Description

  • Lead end-to-end Auto Loan Onboarding, scalable, compliant workflows.
  • Own dept. performance on productivity, turnaround time, touch rate, quality, risk.
  • Partner with Product, Engineering, Risk, Compliance, Workforce Management, Finance to drive automation.
  • Monitor trends and risks; identify bottlenecks; implement durable solutions.
  • Lead and develop Operations Managers; strengthen leadership and succession.

🎯 Requirements

  • 3+ years experience in Operations (Onboarding/Servicing/Auto Lending) at a financial institution.
  • 2+ years leading people managers.
  • Strong analytical and operational acumen; translate data into action.
  • Proven ability to influence cross-functional partners and drive alignment.
  • Excellent written and verbal communication; experience presenting to senior stakeholders.
  • Deep knowledge of Auto lending, Retail Installment Contracts (RICs), and title/lien processes.

🎁 Benefits

  • Competitive compensation: base pay, bonus, equity vesting quarterly.
  • Generous 401(k) with Upstart matching up to $15,000/year.
  • Employee Stock Purchase Plan with discounted stock options.
  • Affordable medical, dental, vision; Upstart covers 90-100%.
  • Health Savings Account contributions for eligible plans.
  • Income protection: life, AD&D, disability coverage.
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