Related skills
onboarding cross-functional collaboration operations automationπ Description
- Lead end-to-end Auto Loan Onboarding, scalable, compliant workflows.
- Own dept. performance on productivity, turnaround time, touch rate, quality, risk.
- Partner with Product, Engineering, Risk, Compliance, Workforce Management, Finance to drive automation.
- Monitor trends and risks; identify bottlenecks; implement durable solutions.
- Lead and develop Operations Managers; strengthen leadership and succession.
π― Requirements
- 3+ years experience in Operations (Onboarding/Servicing/Auto Lending) at a financial institution.
- 2+ years leading people managers.
- Strong analytical and operational acumen; translate data into action.
- Proven ability to influence cross-functional partners and drive alignment.
- Excellent written and verbal communication; experience presenting to senior stakeholders.
- Deep knowledge of Auto lending, Retail Installment Contracts (RICs), and title/lien processes.
π Benefits
- Competitive compensation: base pay, bonus, equity vesting quarterly.
- Generous 401(k) with Upstart matching up to $15,000/year.
- Employee Stock Purchase Plan with discounted stock options.
- Affordable medical, dental, vision; Upstart covers 90-100%.
- Health Savings Account contributions for eligible plans.
- Income protection: life, AD&D, disability coverage.
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