Senior Operations Manager

📋 Description

• Lead multidisciplinary team delivering outcomes for partners and guests.
• Spend ~95% of time onsite managing day-to-day operations.
• Set priorities to align with Kasa standards and service excellence.
• Resolve issues with partners and guests and drive performance improvements.
• Build relationships with local businesses, vendors, and community.
• Align decisions with Kasa core values and operating model.

🎯 Requirements

• Hospitality Leader: 2+ years hotel mgmt; PMS proficiency.
• Guest Experience Champion: drive guest experience scores (GSS, NPS, or metrics).
• No Task Too Small Mentality: roll up sleeves to get it done.
• Revenue: identify, prioritize, and secure partnerships to grow revenue.
• Empathetic Leader: inclusive leadership and empathy.
• Strategic Thinker: identify root causes; develop long-term strategies.
• Predictive Analyzer: use data to anticipate outcomes and guide decisions.
• Team Builder: hire and develop high performers; build a productive team.

🎁 Benefits

• Kasa Travel Credit: free stays at locations; family discounts.
• The Pay: base pay $85,000-$90,000; may include equity/bonus.
• Remote Work: flexible; work from anywhere.
• Generous Stock Options: opportunity to become a part-owner.
• Flexible PTO: take time off as needed.
• Health Coverage: comprehensive health insurance, fertility coverage.
• 401(k): 100% match of first 3% deferred.
• Other Perks: wifi stipend, home office stipend, and more.