Systems Architecture & Optimization: Design scalable operational frameworks in GCS to reduce toil.
Technical Mentorship: Escalation point and mentor for Operations Specialists.
Strategic Automation & AI: Build cost-saving AI tools and LLM-based ticket categorization.
Data Engineering & Analytics: Build projects delivering real-time TTV, CSAT, and churn insights.
Cross-Functional Engineering: Collaborate with Product/Engineering to integrate tools via APIs/webhooks.
Operational Governance: Set standards for projects with clean data and docs.

🎯 Requirements

5+ years in high-impact Operations or Systems Engineering in SaaS (CS/Support/Sales Ops).
Advanced Salesforce (SFDC) architecture.
Proven automation platforms experience.
Proficiency in CRMs, CSPs, AI, and Ticketing platforms.
Experience with Intercom & FinAI for Chat/Phone/AI bot support.
Experience with Atlassian (Jira/Confluence), Salesforce, Gemini, or Catalyst.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot