Own service performance for defined geography and drive cross-functional initiatives.
Use analytics to identify gaps, quantify impact and define action plans.
Partner with cross-functional stakeholders to deliver measurable results.
Monitor and improve service quality at city and zone level.

🎯 Requirements

Analytical, impact-focused; data-driven with a test-and-learn mindset.
Strong communicator with stakeholder management and influence.
Bilingual English and French (oral/written).
Experience in fast-paced, project-based environments.
Analytics skills: Excel modelling, databases; SQL a plus.
Proven ability to structure, coordinate and execute projects.

🎁 Benefits

Hybrid working model.
Health and well-being benefits.
Parental leave and retirement plans.
Paid leave to support a charity of your choice.
Country-specific benefits.

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