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customer success salesforce saas onboarding gainsight📋 Description
- Lead platform training for new users (rent collection and accounts).
- Project manage milestones to exceed customer expectations.
- Guide customers through transitions to tech-led processes.
- Use data and Customer Health Scores to drive touchpoints and long-term health.
- Deep-dive into customer success metrics and new features to maximise value.
🎯 Requirements
- Experience in Onboarding, Customer Success or Account Management in SaaS.
- Proactive, able to juggle priorities; ready to support team leadership.
- Confident in tough consultative conversations; build customer trust.
- Analytical, resilient, and flexible; use Salesforce or Gainsight to drive outcomes.
- PropTech or Lettings experience desirable.
- Thrives in fast-paced, high-growth environments.
🎁 Benefits
- Great Place to Work certified; development fund.
- Bi-weekly coaching with Sanctus for mental health.
- 25 days holiday plus UK bank holidays, up to 32 days.
- 3 months fully-paid time off to care for new arrivals.
- Energetic, sociable team with a passionate culture.
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