Related skills
sms mms whatsapp 10dlc tcpa📋 Description
- Be the subject matter expert to sales and product on mobile messaging channels.
- Own omni-channel messaging and drive personalized customer experiences.
- Onboard USA/Canada customers on Short Codes/10DLC/TFN for SMS/MMS.
- Collaborate with internal teams (engineering, design, product) to deliver goals.
- Create clear docs to support products and maintain consistent messaging voice.
- Conduct content audits and analyze feedback to drive improvements.
🎯 Requirements
- In-depth knowledge of SMS and MMS and TCPA/CTIA/CWTA compliance.
- Onboard USA/Canada customers on Short Codes/10DLC/TFN for campaigns.
- OTT channels: WhatsApp, RCS/GBM, ABM, Viber, KakaoTalk, Line.
- Vendor management and contract/billing management; commercial negotiations.
- Support Pre-Sales and Post-Sales engagements.
- Data-driven with ability to generate actionable insights.
🎁 Benefits
- Freedom and trust; results-focused culture with flexible hours.
- Virtual-first with Bloomreach Hubs across three continents.
- 5 paid volunteering days per year.
- Employee Assistance Program (EAP), Calm subscription for wellbeing.
- Stock options or RSUs and company performance bonus.
- Education budget (books/courses) and Leader Development Program.
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