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javascript css html email marketing saas📋 Description
- Proactively manage a Mid-Market book of Iterable customers (70K-250K+ ARR).
- Identify new business opportunities and strategic initiatives for retention and expansion.
- Maintain a trusted advisor relationship with assigned clients.
- Lead regular check-ins and Executive Business Reviews (may require onsite travel).
- Forecast retention and growth across your book; collaborate with CAM on expansion.
- Work with Support and cross-functional teams to triage issues.
🎯 Requirements
- Own the entire customer experience from onboarding through expansion.
- Exceptional communication and interpersonal skills.
- Comfortable presenting complex information to executives.
- Strong ability to understand technical concepts and problem-solve.
- Willingness to travel up to 25% of the time.
- Experience with email marketing, push, or SMS software.
🎁 Benefits
- Paid parental leave
- Competitive salary, meaningful equity, and 401(k) plan
- Medical, dental, vision, and life insurance
- Community Impact Days
- Fertility and Adoption Assistance
- Paid Sabbatical
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