Senior Member Support Specialist

Added
9 days ago
Type
Full time
Salary
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Related skills

adp xero quickbooks online gusto payroll taxes

πŸ“‹ Description

  • Conduct daily video calls with members (4-5 hrs)
  • Create P&L and balance sheet reports for members
  • Explain complex financial topics in simple terms
  • Guide members through their first payroll and payroll taxes
  • Support entrepreneurs with a member-first mindset

🎯 Requirements

  • 4+ years of customer experience or support
  • 2+ years working in accounting or taxes
  • Experience with Xero, QuickBooks Online, Gusto, ADP
  • Strong payroll tax knowledge; S-Corp payroll a plus
  • Clear, professional written and verbal communication
  • Ability to work effectively in a fast-paced environment

🎁 Benefits

  • Remote-friendly environment; work from home
  • $200 quarterly health & Wellness reimbursement
  • Flexible PTO plus 14 company holidays
  • 100% medical, dental, vision for employees; 75% for dependents
  • 16 weeks paid parental leave
  • 401k with equity package
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