Senior Marketing Manager, Customer Strategy (USA Only - 100% Remote)

Added
3 days ago
Type
Full time
Salary
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Related skills

storytelling saas go_to_market

๐Ÿ“‹ Description

  • Build the customer insight engine from interviews, tickets, NPS, and reviews.
  • Identify and cultivate customer advocates for launches and campaigns.
  • Define how customers show up in marketing across channels.
  • Pressure-test marketing with real customers and refine GTM decisions.
  • Identify and fill education gaps to support adoption.
  • Produce outputs: case studies, proofs, briefs, launch narratives.

๐ŸŽฏ Requirements

  • 5+ years in B2B SaaS as a customer-led marketer.
  • Experience building structure for customer feedback channels.
  • Strong storyteller with positioning instincts.
  • Curious about how customers think and behave.
  • Scrappy and execution-oriented; comfortable doing tactical work.

๐ŸŽ Benefits

  • Competitive compensation with organization-wide bonus.
  • 5 weeks PTO on joining plus yearly 2 extra days.
  • 80% work option: 4 days/week at 80% pay.
  • Paid parental leave for primary and secondary caregivers.
  • Sabbatical after 5 years with the team.
  • Healthcare (US residents) and 401k matching.
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