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looker sql tableau ai llm📋 Description
- Own VOC analytics framework; surface actionable insights; improve metrics.
- Use AI in VOC work—LLM synthesis, sentiment analysis, topic clustering.
- Translate cross-channel data into clear narratives; present to senior stakeholders.
- Collaborate with product, operations, and regional teams to set UX priorities.
- Own end-to-end VOC initiatives from scoping to outcome tracking.
- Identify customer risks before launches; ensure ops readiness.
🎯 Requirements
- 7+ years in CX strategy, product ops, or VOC; proven cross-functional delivery.
- Experience designing VOC/CX strategy with measurable metric gains.
- Proficient with AI tools; automates routine work with AI.
- Influences product/ops priorities with data-driven recommendations.
- Strong analytical skills; partners with data teams to turn findings into decisions.
- Strong communication; translates findings into clear narratives for leaders.
🎁 Benefits
- Competitive total compensation package
- L&D programs and education subsidies for growth.
- Team-building programs and company events.
- Wellness and meal allowances.
- Comprehensive health coverage for employees and dependants.
- More details provided during the process.
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