Senior Manager, User Research - Core Experience

📋 Description

• Lead and develop a team of User Researchers; coach growth; partner with UR leads on strategy.
• Define and drive the research agenda; identify gaps; prioritize with Design/Product; connect to decisions.
• Co-create UX and product strategy with senior stakeholders; translate insights into strategic recommendations.
• Act as a senior partner to Design, Product, and Data Science; build strong relationships and represent user needs.
• Lead AI-augmented research; orchestrate AI tools; uphold quality and trust standards.
• Steward high-quality research craft; ensure outputs are timely, trustworthy, and impactful.

🎯 Requirements

• Experienced people manager with strong user research background; know what excellent research looks like; help others reach it.
• Co-create a research roadmap tied to product initiatives; translate ambiguous problems into questions; connect findings to decisions.
• Understand how AI transforms workflows; lead experimentation; move tools from exploration to standardization; maintain human judgment.
• Master of craft with broad methodologies; balance fast vs deep; track record of research moving needle.
• Can tell a story that lands with diverse audiences; artifacts in AI-accessible knowledge environment.
• Invest in people’s growth, team health, transparency and trust; build buy-in and collaboration at all levels.