Related skills
b2b saas data analysis saas sla management entitlements📋 Description
- Own end-to-end user activation and entitlements workflows.
- Collaborate with Sales, Customer Success, Product, Content, Eng., and offshore ops.
- Build and strengthen the tool suite; perform ongoing QA checks.
- Deliver KPIs to improve quality and resolution times.
- Ensure accurate data collection for correct product access.
- Drive a scalable activation experience.
🎯 Requirements
- 7–10+ years in user operations or fulfillment at a SaaS company.
- Systems thinker; implement scalable workflows and automation.
- Strong executive presence; lead change with stakeholders.
- Customer-focused with real-time end-user support.
- Comfort with analyzing operational data to derive insights.
- Ability to manage multiple priorities and deadlines.
- Experience leading cross-functional initiatives.
🎁 Benefits
- Equal opportunity employer; inclusive and diverse.
- Salary ranges disclosed on all postings.
- Performance-based bonus and equity opportunities.
- Generous benefits program.
- Reasonable accommodation for applicants with disabilities.
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