Senior Manager, Trust & Risk Operations

📋 Description

• Direct and mentor a team of Team Leads, fostering a world-class user experience.
• Deep-dive into complex cases to guide T&S team members.
• Lead team performance to improve productivity, quality, and user experience.
• Partner with Policy, Strategy and Operations, and Training to reinforce compliance.
• Maintain SME on policies, processes, and day-to-day operations.
• Other ad-hoc projects as needed.

🎯 Requirements

• Minimum of 8 years of overall experience, including 3+ years leading managers.
• Deep operational experience in Trust & Safety or high-volume risk ops at scale across EMEA/international markets.
• Proven track record of productivity improvements through process design, playbooks, tooling, or automation.
• Hands-on experience with complex investigations (fraud, IP/counterfeit, content).
• Strong analytical skills with SQL and dashboards; translate insights into action.
• Proven success managing case management tools such as Zendesk.
• Nice to Have: marketplace experience and compliance knowledge.

🎁 Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits