Senior Manager, Trust and Safety

Added
3 days ago
Type
Full time
Salary
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Related skills

data analysis sql jira ai llm

๐Ÿ“‹ Description

  • Lead investigators in ATO/scam investigations; extract actionable insights.
  • Build and maintain systems to track investigation findings and outcomes.
  • Coach investigators and grow operational SMEs.
  • Own the ATO labeling program; expand labeling scope with ML/DS.
  • Drive AI-assisted workflows for labeling and manual reviews.
  • Partner with Risk PED, ML/DS, Litigation, CX to drive product/process improvements.

๐ŸŽฏ Requirements

  • 7+ years in investigations, threat intel, or trust & safety; 4+ years leading teams.
  • Deep expertise in ATO and social-engineering scams; attacker TTPs.
  • Structured investigative methods, evidence handling, and case management at scale.
  • Operate with speed and autonomy in tech environments; scale processes.
  • Strong cross-functional partnership; translate findings into product/engineering actions.
  • SQL proficiency and experience with AI/LLM tools; AI-first mindset.

๐ŸŽ Benefits

  • Remote-first culture with in-person participation throughout the year.
  • Multiple team and company offsites to foster collaboration.
  • Comprehensive benefits including medical, dental, and vision.
  • Disability accommodations available in the interview process.
  • Inclusive, Equal Opportunity employer with accessibility commitments.
  • Opportunity to shape trust & safety in Coinbase's onchain platform.
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