Lead TechOps team; oversee on-call rotation to reduce MTTR and burnout.
Set quarterly objectives, staffing plans, and performance management; own recruitment.
Report service disruptions and ensure prevention; maintain job descriptions and scorecards.
Collaborate with Engineering and Security; validate security requirements.
Lead multiple large, complex projects; drive prioritization and hands-on decisions.
Provide technical guidance and cost management for AWS and other vendors.

🎯 Requirements

5-6 years in a manager or team lead role.
8-10 years in senior operations positions.
Proven leadership improving results.
Excellent written and verbal communication; strong docs.
Handle complexity/ambiguity; distill big picture to tasks.
Experience using AI tools to boost productivity.

🎁 Benefits

Great Place To Work certified.
High employee satisfaction.
Equal opportunity employer.
Inclusive, diverse culture.

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