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crm salesforce cloud windows networking📋 Description
- Lead technical support reps and team leads, guiding coaching and development
- Drive KPI performance per department and corporate targets
- Ensure escalations reach effective resolution with cross-department collaboration
- Analyze performance metrics, scorecards, and reporting
- Review top issues from Salesforce, JIRA for improvements and training
- Collaborate with QA and Training on strategy and process improvements
🎯 Requirements
- Embodies #OWN IT mindset when helping customers and solving problems
- AI-first approach to solving business problems and an LLM super-user
- Excellent verbal and written communication skills and executive presence
- Proficient with Windows, mobile devices, and cloud-based solutions
- Strong understanding of internet networking, routing, hardware and software troubleshooting
- Must pass a CJIS background check and maintain confidentiality
🎁 Benefits
- Competitive salary and 401k with employer match
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness programs
- Emotional and mental wellness support
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