Related skills
project management agile itsm lean six sigma📋 Description
- Manage global support coverage and on-call schedules
- Oversee all customer channels and support workflows
- Monitor, report on weekly/quarterly/yearly support metrics
- Ensure compliance with regional security policies and regulations
- Collect, analyze and report DBaaS support KPIs
- Represent Neo4j Customer Support to customers and partners
🎯 Requirements
- Bachelor’s degree in Business or Technology; Master’s preferred
- 7+ years in Technical Support or Support Operations leadership
- Cross-functional collaboration with CS, PM, Product Eng
- 5+ years onboarding and ongoing skill development for tech support
- Certification in Agile, ITSM, Lean or Six Sigma preferred
- Travel up to 25% and strong leadership and communication
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