Senior Manager, Technical Account Management

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1 hour ago
Type
Full time
Salary
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πŸ“‹ Description

  • Lead multiple customer-facing technical teams (TAMs, Solutions Architects).
  • Own team strategy, execution standards, capacity planning, cross-functional alignment.
  • Scale post-sale technical engagement with consistent, high-quality guidance.
  • Partner with senior leaders in Implementation, Onboarding, CS, Sales, Support, Product.
  • Develop adaptability, systems thinking, executive presence, and talent growth.
  • This is a remote opportunity within the US.

🎯 Requirements

  • 8+ years in post-sale SaaS (TAM, Solutions Eng, CS, or Support Eng).
  • 4+ years people management; managing managers or multiple tech functions.
  • Led IC technical teams and specialized roles (TAMs, Solutions Architects, Engineers).
  • Track record of supporting customers across segments in security-focused environments.
  • Influences the full customer lifecycle: handoff, onboarding, adoption, renewal, expansion.
  • Strong familiarity with security, identity, or IT administration; bonus: 1Password experience.

🎁 Benefits

  • Health benefits and parental leave top-up.
  • Generous PTO and retirement matching.
  • RSU program and equity grants.
  • Free 1Password account.
  • Remote-first culture; travel for in-person events.
  • Paid volunteer days and Bonusly recognition.
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