Senior Manager, Strategy & Operations (Consumer Protection Team)

📋 Description

• Hybrid role with 3 onsite days per week in NYC HQ.
• Partner with the Director to set strategy and translate into near-term goals.
• Identify customer-experience pain points using analytics.
• Prioritize CX initiatives with Product, Customer Success, and others.
• Test hypotheses with Analytics/Data Science and build insights infrastructure.
• Deliver exec-ready progress reports to drive strategic discussions.

🎯 Requirements

• 5+ years in strategy, consulting, or startup roles.
• Experience with high-growth tech/fintech.
• Strong conceptual facility; fast thinker.
• Entrepreneurial and able to handle ambiguity.
• Interpersonal skills to drive results without harming relationships.
• Data familiarity; Tableau/Power BI/Sigma; SQL preferred.

🎁 Benefits

• Medical, dental, and vision coverage.
• Company equity.
• 401(k) with company match.
• Unlimited PTO and 13 holidays.
• Parental leave.
• Flex Cares nonprofit match and pet-adoption coverage.