Lead and develop a high-performing team of Strategic CSMs.
Partner with GTM and CS teams to build and operate CS programs.
Proactively identify onboarding progress, product adoption, risk signals, and expansion potential.
Drive operational rigor with metrics, forecast, and pipeline reviews.
Advocate for strategic customers and manage escalations.

🎯 Requirements

12+ years in customer-facing roles with 3+ years in CS/account leadership.
Commercial acumen: owned renewals and retention quotas; MEDDIC training preferred.
Data orientation: using data to drive talent decisions and customer programs.
Technical knowledge: experience with technical products, DevOps, and developers.
Project management: strong PM skills; accountable for timelines.

🎁 Benefits

RSUs, health/vision/dental, and mental health benefits.
Comprehensive benefits and competitive compensation package.
Startup-style culture focused on customers and collaboration.

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