Related skills
account management sales coaching leadership cross-functional📋 Description
- Lead a distributed team of 6-8 senior Account Managers focused on services.
- Drive retention and growth of large services merchants.
- Provide 1:1 coaching and performance management.
- Escalate customer challenges; meet with customers in-person monthly to quarterly.
- Engage with product teams to voice customer needs and upmarket initiatives.
- Create operational efficiencies through streamlined repeatable processes.
🎯 Requirements
- 15+ years in Business Development, Sales or Account Management.
- 5+ years leading metrics-driven customer-facing teams in high-growth tech.
- Experience identifying opportunities and building action plans.
- Excellent written communication for all audiences.
- Experience cross-functional collaboration with product teams.
- Experience as direct senior escalation point for customers.
🎁 Benefits
- Remote work options.
- Medical insurance.
- Flexible time off.
- Retirement savings plans.
- Modern family planning support.
- Inclusive workplace with accommodations on request.
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