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crm account management coaching cross-functional collaboration leadership📋 Description
- Lead a distributed team of 6-8 senior Account Managers.
- Retain your portfolio in a competitive environment.
- Provide 1:1 coaching and performance management.
- Serve as escalation point for customer challenges; meet monthly to quarterly.
- Act as upmarket services expert and voice of the customer to product teams.
- Create operational efficiencies through streamlined, repeatable processes.
🎯 Requirements
- 15+ years in BD, Sales, or Account Management.
- 5+ years leading metrics-driven customer-facing teams in tech.
- Identify opportunities and develop action plans for the team.
- Excellent written communication for diverse audiences.
- Cross-functional collaboration with product teams; voice of the customer.
- Direct senior escalation point for customers to diffuse challenges.
- Experience managing high-volume books and driving efficiency.
🎁 Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
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