Related skills
cloud saas networking incident response firewalls📋 Description
- Lead India-based Service Desk operations and team
- Coordinate daily with US managers for priorities
- Oversee Tier 1 security operations and incident response
- Hands-on contributor while guiding staff and mentors
- Handle hardware/software issues, network access, user provisioning
- Ensure SLAs, quality, and maintain knowledge base
🎯 Requirements
- 5+ years in Service Desk and security operations
- 2+ years leading technical support teams
- Hands-on with IT systems, SaaS/cloud apps, networks, security
- ITIL or ITSM framework knowledge
- Excellent English communication; work across matrixed orgs
- Flexible to coordinate across time zones; hybrid role
🎁 Benefits
- Hybrid work arrangement in Bangalore
- Leadership role with global collaboration
- Career development and mentoring opportunities
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