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program management saas onboarding ai delivery📋 Description
- Lead and scale a global delivery team across ConnectWise products.
- Design scalable delivery motions: Quickstart, low-touch, tech-touch.
- Own the scale delivery operating model: intake, triage, capacity planning.
- Govern end-to-end partner journeys across Sales, Onboarding & Consulting to CSM.
- Design AI- and automation-driven onboarding enhancements to boost efficiency.
- Establish quality governance and metrics (CSAT, adoption, time-to-value).
🎯 Requirements
- Bachelor’s degree in business, operations, IS, CS, or related field (or equivalent).
- 7+ years in SaaS delivery, onboarding, consulting, or professional services.
- 3+ years leadership in scaled services with global teams.
- Experience across multi-product platforms and AI/automation for onboarding.
- Willing to travel 0–10% for partner engagements.
🎁 Benefits
- Hybrid/Remote work options depending on location.
- Global cross-functional collaboration.
- AI tool training and enablement programs.
- Inclusive, equal opportunity employer culture.
- Opportunity to influence onboarding at scale with AI tools.
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