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crm apis erp data architecture ai/ml📋 Description
- Own development and operationalization of Guided Renewals (AI-driven retention).
- Partner with Renewals, GTM, and TDI to align retention across lifecycle.
- Design field cadences and actions to convert insights into action.
- Build AI models to surface risk and recommend personalized interventions.
- Ensure integration with CRM, ERP, and existing tools to minimize friction and drive adoption.
🎯 Requirements
- 7+ years in CS, Renewals, Sales Enablement, or Revenue Ops with data/analytics experience.
- AI/ML, data architecture, and APIs know-how.
- AI systems thinking: design guardrails for AI outputs.
- Strategic translator: connect signals to customer realities and workflows.
- Product thinking: define requirements, roadmaps, and user feedback.
- Cross-functional leadership across Engineering, Data Science, Sales, CS, and Renewals.
🎁 Benefits
- Health, dental, and vision insurance
- 401(k) plan with company match
- Flexible Spending Account (FSA)
- PTO, parental leave, and other paid leave
- Equity and bonus where applicable
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