Related skills
crm retention ai apis erp📋 Description
- Own risk signal definitions and tracking across usage, engagement, and health.
- Build AI models and playbooks to surface risk and interventions.
- Define UX/workflows for risk tooling; drive roadmap to GA.
- Lead field cadences to turn insights into action.
- Track performance and refine model logic with field feedback.
🎯 Requirements
- 7+ years in CS/Renewals/Sales Enablement or Revenue Ops with data/analytics.
- Technical fluency: AI/ML, data architecture, APIs; translate needs to solutions.
- AI systems thinking: design guardrails and useful outputs.
- Strategic translator: connect signals to customer realities and field roles.
- Product thinking: define requirements, roadmaps, iterate on feedback.
- Cross-functional leadership: influence across Eng, Data Science, Sales, CS, Renewals.
🎁 Benefits
- Immersive onboarding to accelerate impact.
- Global community across 20 offices worldwide.
- Strong well-being programs and Total Rewards.
- Equal Opportunity Employer; inclusive culture.
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