Related skills
crm analytics machine learning ai apis📋 Description
- Own Guided Renewals and retention AI strategy.
- Partner with Renewals, GTM, and TDI teams.
- Own intelligence layer for risk signals and models.
- Lead field cadences turning insights into action.
- Define UX and tooling for AI recommendations.
- Roadmap from pilot to GA with field feedback.
🎯 Requirements
- 7+ years across CS, Renewals, or Rev Ops with data/analytics.
- APIs, AI/ML, and data architecture proficiency.
- AI systems thinking: guardrails for AI outputs.
- Strategic translator: links signals to customers.
- Product thinking: define requirements and roadmaps.
- Cross-functional leadership across Eng, Data Science, Sales, CS.
🎁 Benefits
- Equity where applicable
- Bonus eligibility
- Health, dental, and vision insurance
- 401(k) plan
- Flexible spending account
- Paid leave including PTO and parental leave
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