Related skills
risk management quality assurance process improvement training governance📋 Description
- Define and execute strategic direction for Quality & Operational Excellence.
- Lead QA & Compliance, Training & Capability Development, and Process Excellence.
- Standardize quality frameworks across channels; drive preventive controls.
- Build capability via structured training; collaborate with cross-functional teams.
- Develop executive reporting; monitor KPIs and demonstrate business impact.
- Drive governance, risk management and change management to embed continuous improvement.
🎯 Requirements
- Bachelor's in Business Admin/Operations/Industrial Eng; MBA preferred.
- 8+ years leadership in QA/operational excellence in contact centers, retail, telecom, financial services or BPO.
- 5+ years senior people leadership managing managers and multi-functional teams.
- Strategic thinking; translate strategy into roadmaps; operate independently at senior level.
- Deep expertise in quality management, audits, compliance, training effectiveness, and process improvement; Lean/Six Sigma.
- Change management, governance, risk management, and ability to influence across functions.
🎁 Benefits
- Flexible policies and strong focus on well-being.
- Diverse development programs, coaching partnerships, and on-the-job training.
- Equal opportunity employer with inclusive, family-friendly policies.
- Opportunity to impact Africa's fastest-growing fintech with global reach.
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