Senior Manager, Pro Onboarding

📋 Description

• Identify opportunities to improve early tenure pro experience, revenue, and retention.
• Lead cross-functional changes in structure, systems, and products to enhance service.
• Oversee pro onboarding rep teams; develop policies and drive process improvements.
• Deploy resources to meet KPIs and service levels.
• Analyze metrics and drive data-based improvements.
• Resolve escalated customer complaints and improve account issues.

🎯 Requirements

• 2+ years in customer service or sales management, preferably at high-growth.
• 2+ years in strategy consulting or tech startup; execute strategic initiatives.
• Experience leading supervisors across multiple time zones.
• Proficiency with Salesforce and Looker.
• Strong customer-facing communication skills.
• Proven ability to lead teams through major changes; remote experience a plus.

🎁 Benefits

• Full medical, dental, vision coverage.
• Flexible vacation policy; take time as needed.
• Pet discount plans and 401K with company match.
• Year-end bonus and equity package.
• Opportunity to work with sharp, motivated teammates solving tough problems.