Related skills
data analytics customer service cross-functional collaboration leadership📋 Description
- Lead a team of CS Experience and Platform Managers
- Align initiatives with CS strategy; drive high-impact projects
- Influence CS product/platform roadmaps; shape cross-company strategy
- Deliver end-to-end tech solutions for support journeys
- Collaborate with Product, Operations, Policy, Analytics to design support
- Report progress to senior leadership; use data to iterate
🎯 Requirements
- People leadership; mentor high-performing teams; 15+ yrs exp; BA/BS required
- Strategic program management; oversee cross-functional programs
- Product and platform development; create tech solutions
- Customer support operations; improve customer experience
- Data-driven decisions; partner with analytics
- Strong communication to executives
🎁 Benefits
- Remote eligible with occasional office work
- Global impact; work with Airbnb teams worldwide
- Inclusion and Belonging commitment
- Reasonable accommodations in hiring process
- Bonus and equity may be offered
- Employee Travel Credits
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