Senior Manager, People Operations

📋 Description

• Lead and develop the People Operations team, setting clear priorities, driving accountability, and fostering a high-performance, service-oriented culture
• Own and continuously improve core people operations processes, ensuring they are scalable, efficient, and consistently delivered across the organisation
• Drive operational rigour, including documentation, SLAs, governance frameworks, and process standardisation
• Act as the primary escalation point for people operations issues, ensuring timely and effective resolution
• Identify and implement opportunities to leverage AI and automation across people operations processes (e.g. query handling, reporting, workflows), improving efficiency and service quality
• Partner with People, IT and Legal teams to ensure responsible, ethical, and compliant use of AI in people processes

🎯 Requirements

• Demonstrated ability to build and run scalable operational processes in fast-paced environments
• Evidence of AI/automation deployment in a People Ops context
• Strong people management experience with a track record of developing high-performing teams
• Excellent organisational skills and ability to prioritise multiple workstreams
• Strong operational mindset with attention to detail and continuous improvement
• Experience with HR systems (hiBob desirable) and global payroll/benefits

🎁 Benefits

• Company pension contributions at 5%
• Individualised training budget for on-the-job learning
• Discounted holidays for you and your family
• 25 days of holidays per year (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days
• Ability to buy and sell annual leave
• Cycle to work scheme, season ticket loan and eye care vouchers